2020 MERCEDES-BENZ AMG S65; 2019 MERCEDES-BENZ AMG S65; 2020 MERCEDES-BENZ AMG GT C; 2020 MERCEDES-BENZ AMG GT R; 2018 MERCEDES-BENZ GLS 450; 2019 MERCEDES-BENZ GLS 550; 2019 MERCEDES-BENZ GLE 400; 2019 MERCEDES-MAYBACH S 650; 2020 MERCEDES-BENZ S 560; 2021 MERCEDES-BENZ C 300; 2019 MERCEDES-BENZ GLC 300; 2018 MERCEDES-BENZ AMG GLS63; 2019 MERCEDES-BENZ AMG C43; 2019 MERCEDES-BENZ AMG E53; 2019 MERCEDES-BENZ G 550; 2019 MERCEDES-BENZ S560; 2019 MERCEDES-BENZ AMG S63; 2019 MERCEDES-BENZ AMG C63; 2019 MERCEDES-BENZ GLA 250; 2019 MERCEDES-BENZ A 220; 2019 MERCEDES-BENZ GLS 450; 2019 MERCEDES-BENZ AMG GT; 2020 MERCEDES-BENZ GLE 350; 2020 MERCEDES-BENZ GLE 450; 2021 MERCEDES-BENZ S 580; +11327 more
Check against the official notice below — it lists the full affected range.
Mercedes-Benz USA is recalling certain 2017-2022 model year vehicles across multiple classes, including CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. The recall addresses a software error in the communication module's SIM card that can cause a mobile network connection failure, which would disable the vehicle's eCall emergency system and prevent occupants from contacting emergency services in a crash situation.
To fix this issue, Mercedes-Benz will update the communication module software through an Over-the-Air update or at a dealer, at no cost to owners. Owner notification letters were mailed beginning July 8, 2022, with additional letters sent in phases through September 2024. Affected owners should contact MBUSA customer service at 1-800-367-6372, and may reference recall numbers 2022060005 or 2023110006.
Written by software from the official notice below. Not reviewed by a lawyer.
A disabled eCall system would prevent a vehicle occupant from contacting the emergency services call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
The communication module software will be updated through an Over-the-Air (OTA) update or by a dealer, free of charge. Owner notification letters were mailed July 8, 2022. Owner notification letters will be mailed in phases, on July 8, 2022, May 17, 2024, July 29, 2024, and September 27, 2024. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's numbers are for this recall is 2022060005 and 2023110006.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2022 CLA-Class, GLA-Class, GLE-Class, GLS-Class, SLC-Class, A-Class, AMG GT-Class, C-Class, E-Class, S-Class, SL-Class, GLC-Class, CLS-Class, GLB-Class, and G-Class vehicles. Please refer to MBUSA's recall report for specific vehicle model details. An error in the communication module's SIM card software can cause a mobile network connection failure, disabling the emergency call (eCall) system.
Republished from the official source above; details can change — the source record controls.