2018 MERCEDES-BENZ S 450; 2019 MERCEDES-BENZ AMG GLC43; 2019 MERCEDES-BENZ GLC 300; 2018 MERCEDES-BENZ S560; 2019 MERCEDES-BENZ S560; 2019 MERCEDES-BENZ GLA 250; 2020 MERCEDES-BENZ GLE 450; 2020 MERCEDES-BENZ GLC 300; 2020 MERCEDES-BENZ CLA 250; 2020 MERCEDES-BENZ AMG E53; 2021 MERCEDES-BENZ GLA 250; 2018 MERCEDES-BENZ AMG E63; 2020 MERCEDES-BENZ AMG GT53; 2021 MERCEDES-BENZ GLC 300; 2017 MERCEDES-BENZ S550; 2017 MERCEDES-BENZ C 300; 2017 MERCEDES-BENZ GLA 250; 2018 MERCEDES-BENZ CLA 250; 2020 MERCEDES-BENZ GLA 250; 2019 MERCEDES-BENZ E 300; 2020 MERCEDES-BENZ CLS 450; 2018 MERCEDES-BENZ E 400; 2019 MERCEDES-BENZ GLC 350; 2019 MERCEDES-BENZ C 300; 2018 MERCEDES-BENZ C 300; +296 more
Check against the official notice below — it lists the full affected range.
Mercedes-Benz USA is recalling certain 2017-2021 model year vehicles including the C300, E300, CLA250, GLC300, GLE450, S550, and other models because the eCall system, which allows vehicle occupants to contact emergency services through a call center during an emergency, may have been inadvertently deactivated during a service visit. A disabled eCall system could prevent occupants from reaching emergency services, potentially delaying emergency responders and increasing the risk of injury.
MBUSA will notify owners of affected vehicles and dealers will inspect the communication module and activate it if necessary at no charge. The recall process began on March 31, 2021. Owners can contact MBUSA customer service at 1-800-367-6372, and the company's recall number is 2021030005.
Written by software from the official notice below. Not reviewed by a lawyer.
A disabled eCall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
MBUSA will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. The recall began March 31, 2021. Letters for the owners of the 9 additional vehicles were mailed July 9, 2021. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2021030005.
Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2017-2019 C300, E300, 2018-2020 CLA250, 2020 CLS450, AMG E53, AMG GT53, GLE450, 2018 AMG E63, AMG GTA, 2017-2020 GLA250, GLC300, 2019 GLC350, AMG GLC43, 2017-2018 GLE350, 2019 AMG GLC 43, GLC350, GLE400, 2017 GLS450, S550, C300 Cabrio, and 2018-2019 S560 vehicles. On June 18, 2021, an additional 9 vehicles were added, including certain 2021 GLA250, GLC300, 2018 S450, E400, and 2017 CLA250 vehicles. The communication module might have been inadvertently deactivated during a service visit, which could have disabled the Emergency Call (eCall) function.
Republished from the official source above; details can change — the source record controls.