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U.S. Consumer Product Safety CommissionRecalled 2008-05-20

Cricket EZ Cell Phones Recalled; Audio Problem Interferes with Emergency 911 Calls

Is my product affected?

Cricket EZ Cellular Phones

Check against the official notice below — it lists the full affected range.

What happened

Cricket EZ cellular phones are being recalled due to a software problem that causes audio problems during 911 emergency calls. The defect may prevent the 911 operator from hearing the caller, or prevent the caller from hearing the 911 operator. The affected phones are small, black and silver bar-style models with "Cricket" printed on top above the display panel and model number "CRKJ88BKIT" located on a label inside the battery compartment. Phones with model numbers ending in "B" (CRKJ88BKITB), those with a green dot on the inside label, and units sold after March 2008 are not affected by this recall.

According to the recall notice, consumers with affected phones should immediately return their phone to Cricket for a free software repair. Cricket is directly contacting consumers who purchased these phones to notify them of the recall.

Written by software from the official notice below. Not reviewed by a lawyer.

Hazard

A software problem with the cell phones causes audio problems with 911 calls. When a call is connected to 911, the operator may not hear the caller or the caller may not hear the 911 operator.

What should I do?

Consumers should immediately return their phone to Cricket for a free software repair. Cricket is directly contacting consumers who purchased these cell phones to alert them to the recall.

Details from the source

This recall involves the "Cricket EZ" cellular phone. The cell phones are small, black and silver bar-style. "Cricket" is printed on top of the phone above the display panel. Model number "CRKJ88BKIT" is located on a label inside the battery compartment behind the battery. Units that have a model number that ends with a "B" ("CRKJ88BKITB"), units that have a green dot on the inside label, and units that were sold after March 2008 are not included in this recall.

Source

Official record: U.S. Consumer Product Safety Commission ↗

Republished from the official source above; details can change — the source record controls.

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