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U.S. Consumer Product Safety CommissionRecalled 2002-08-08

CPSC, Motorola Inc. Announce Recall of Digital Cable Set-Top Boxes

Is my product affected?

Motorola DCT2000 digital cable set-top boxes

  • Brand Motorola Inc. Broadband Communications Sector, of Horsham, Pa.

Check against the official notice below — it lists the full affected range.

What happened

Motorola has recalled approximately 30,000 DCT2000 digital cable set-top boxes because pins in the rear of the box that connect to the power cord could break, creating an electric shock hazard. The affected boxes are black, approximately 17 inches wide and 2.5 inches high, with "MOTOROLA" and "INTERACTIVE DIGITAL COMMUNICATIONS" printed on the front and the model number "DCT2000" on the user guide cover.

According to the recall notice, consumers with these set-top boxes can continue using them normally but should not remove the power cord from the rear of the box. If unplugging is necessary, the power cord should always be disconnected from the wall outlet or other energy source rather than from the back of the box. Cable operators are contacting customers to determine whether they have an affected set-top box that needs replacement.

Written by software from the official notice below. Not reviewed by a lawyer.

Hazard

Pins in the rear of the box, that connect to the power cord, could break, which could pose an electric shock hazard to consumers.

What should I do?

Consumers with these DCT2000 digital cable set-top boxes can continue to use them as normal, but they should not remove the power cord from the rear of the set-top box. If it is necessary to unplug the boxes, power cords should always be unplugged from the wall outlet or other energy source. Motorola estimates about 30,000 of these set-top boxes have power cord pins that could break. Cable operators are contacting their customers to determine if they have a set-top box included in the recall, that needs to be replaced.

Details from the source

These digital cable set-top boxes are black, about 17 inches wide and 2.5 inches high. "MOTOROLA" and "INTERACTIVE DIGITAL COMMUNICATIONS" are written on the front of the units. The model number, "DCT2000" is written on the cover of the user guide that came with the box. Motorola's DCT2000 set-top box provides cable subscribers access to various digital, audio, and interactive TV services, including expanded channel counts; digital-quality video and audio; interactive program guides for viewing convenience and control; parental control; and virtual channels for community and local information.

Source

Official record: U.S. Consumer Product Safety Commission ↗

Republished from the official source above; details can change — the source record controls.

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