Removable Foam Facial Interfaces for Oculus Quest 2 Virtual Reality Headsets
Check against the official notice below — it lists the full affected range.
Facebook Technologies is recalling removable foam facial interfaces for Oculus Quest 2 Virtual Reality Headsets because the foam can cause facial skin irritation and reactions including rashes, swelling, burning, itching, hives, and bumps. The recall affects specific Oculus Quest 2 models with certain SKUs (301-00350-01, 301-00351-01, 301-00409-01, 301-00374-01, and 301-00402-01) or headsets with serial numbers starting with "1WMHH" and ending with a number below "1264." The foam interface is the black component that sits between the headset and the user's face.
According to the recall notice, consumers who experience skin irritation or a reaction should immediately stop using the recalled foam facial interface. All consumers with affected headsets should contact Facebook Technologies to receive a free silicone cover as a replacement. The company is contacting all Quest 2 users directly. Consumers can find their headset's serial number by visiting https://support.oculus.com/articles/getting-started/getting-started-with-quest-2/serial-numbers-quest-2/, and for additional information, they can visit the Oculus blog at https://www.oculus.com/community-letter/.
Written by software from the official notice below. Not reviewed by a lawyer.
The foam facial interfaces can cause facial skin irritation and reactions including rashes, swelling, burning, itching, hives, and bumps.
Consumers who experience a skin irritation or reaction should immediately stop using the recalled foam facial interface, and all consumers should contact Facebook Technologies to receive a free silicone cover. Facebook Technologies is contacting all Quest 2 users directly.
This recall involves Oculus Quest 2 Virtual Reality Headsets removable foam facial interfaces, included with a purchase of Oculus Quest 2 Headsets, and sold separately as a "Quest 2 Standard Facial Interface" or in a "Quest 2 Fit Pack." Only headsets with the SKUs in the table below or the serial numbers identified below are included in the recall. The SKU and serial number are located on a label on the retail packaging of the headset. Additionally, the serial number can be found on the user's account, on the Oculus app or on the headset. For instructions on locating the headset serial number consumers should go to https://support.oculus.com/articles/getting-started/getting-started-with-quest-2/serial-numbers-quest-2/. Product Description SKU Oculus Quest 2, 64 GB, US/TW, Type-A 301-00350-01 Oculus Quest 2, 256 GB, US/TW, Type-A 301-00351-01 Oculus Quest 2, Accy, Standard Facial Interface, Global 301-00409-01 Oculus Quest 2, Accy, Fit Pack, Global 301-00374-01 Oculus Quest 2, Enterprise, 256 GB, US/CA/TW, Type-A 301-00402-01 Affected headset serial numbers Headset serial numbers that start with "1WMHH" and end with a number below "1264" The foam interface is black in color and is attached to the Oculus Quest 2 headset, and is the interface between the headset and the user's face. Unit numbers above include facial interfaces manufactured for sale with headsets and to be sold separately, as well as warranty replacements. For additional information visit the Oculus blog at https://www.oculus.com/community-letter/.
Official record: U.S. Consumer Product Safety Commission ↗
Republished from the official source above; details can change — the source record controls.