← Search recalls
U.S. Consumer Product Safety CommissionRecalled 2016-02-02

Microsoft Recalls AC Power Cords for Surface Pro Devices Due to Fire, Shock Hazards

Is my product affected?

AC Power cords

  • Brand Microsoft Corp., of Redmond, Wash

Check against the official notice below — it lists the full affected range.

What happened

Microsoft has recalled AC power cords sold with Surface Pro, Surface Pro 2, and Surface Pro 3 computers, as well as separately sold accessory power supply units that include AC power cords. All recalled items were sold before March 15, 2015. The power cords can overheat and create fire or shock hazards. The recalled cords can be identified by the absence of a 1/8-inch sleeve on the end that connects to the power supply.

According to the recall notice, consumers who have a recalled power cord should unplug it and stop using it. They should then contact Microsoft to receive a free replacement AC power cord.

Written by software from the official notice below. Not reviewed by a lawyer.

Hazard

The power cords can overheat, posing fire or shock hazards.

What should I do?

Consumers should unplug and stop using the recalled power cords and contact Microsoft for a free replacement AC power cord.

Details from the source

This recall involves AC power cords sold with Microsoft Surface Pro, Surface Pro 2 and Surface Pro 3 computers before March 15, 2015. Surface Pro and Surface Pro 2 devices have a black case with the product name on the back of the device toward the bottom. Surface Pro 3 computers have a silver case with "Windows 8 Pro" on the back of the device under the kickstand. This recall also involves accessory power supply units that include an AC power cord sold separately before March 15, 2015. The recalled power cords do not have a 1/8-inch sleeve on the cord on the end that connects to the power supply.

Source

Official record: U.S. Consumer Product Safety Commission ↗

Republished from the official source above; details can change — the source record controls.

Related recalls

All U.S. Consumer Product Safety Commission recalls

Hurt by this product? Start a free Case Check

ProductRisk is not a law firm and does not provide legal services or legal advice. ProductRisk is a free consumer product-safety information service operated by Plaintify, Inc., a technology company. If you ask to be connected with a law firm, any legal services are provided by that firm — not by ProductRisk or Plaintify.

Privacy · Plaintify