LEV II®, Volant™ and Rise™ residential elevators
Check against the official notice below — it lists the full affected range.
ThyssenKrupp Access Manufacturing is recalling LEV II, Volant, and Rise residential elevators installed in homes with three or more floors due to a defect that can cause the elevator door to unlock and open when the car is not present at a landing. This creates a fall hazard by exposing the elevator shaft. The recalled elevators can be identified by their four-digit model numbers: "RLWL" (LEV II), "RLGL" (Volant), or "RLRC" (Rise), which appear in the owner's manual and on the controller mounted at the top of the hoistway.
Consumers should immediately stop using an elevator if an "E3" or "E8" error code appears on the display. All affected consumers should contact ThyssenKrupp Access Manufacturing to arrange a free software upgrade, regardless of whether error codes are visible. The firm's dealers are directly contacting consumers who purchased recalled elevators.
Written by software from the official notice below. Not reviewed by a lawyer.
The elevator's door can unlock and open at a landing with no elevator car present, exposing the elevator shaft and posing a fall hazard to consumers.
Consumers should stop using the elevators immediately if they see an "E3" or "E8" error code displayed on the elevator. Even if there is no "E3" or "E8" error code displayed, contact the firm to arrange for a free software upgrade for the elevator. The firm's dealers are directly contacting consumers who purchased the recalled elevators.
This recall involves LEV II, Volant and Rise residential elevators. The elevators were installed in residences with three or more floors. The elevator's four-digit model number is part of the longer serial number. Model numbers included in this recall are "RLWL" for the LEV II, "RLGL" for the Volant and "RLRC" for the Rise. The model/serial number is printed in the owner's manual and at the top of the elevator's controller, which is mounted at the top of the elevator in the hoistway or shaft.
Official record: U.S. Consumer Product Safety Commission ↗
Republished from the official source above; details can change — the source record controls.